Customer Reviews

I have always had great service. They are always friendly. They always explain the repairs they will be providing and that's why, I have been with them since the 80's.

Steve, the Manager, was very professional and dialled in his approach to customer service and product knowledge. His communication skills were excellent and he inspired confidence in Goodyear and in his advice for the best tire for my needs. It was a perfect shopping experienced and tomorrow I get my new tires.

I took my truck to this store to get one fitting on my front suspension greased because the Good Year store at Arden Fair did not grease all the fittings, even after making two trips there. The manager and staff at the Elk Grove store were able to get me right in and greased the fitting. They even double checked to make sure all the other fittings had been properly greased. I highly recommend this store.

It was a relaxing experience

I've always been greeted with a smile along with courtesy. I have been pleased with my service and information they provider regarding my vehicle.

I made an appointment for an alignment. I was there a bit earlier but rather than making me wait, the service advisor filled out all paperwork so no time could be wasted. I appreciate that they thought of my time. Everything was completed within the expected time and to my satisfaction. Thank you Good year!

I WAS VERY EXCITED TO GET NEW TIRES AND GIVEN A GREAT DEAL TOO. i SAT AND WAITED WHILE THEY WERE PUT ON. WHEN IT WAS TIME TO PAY I GAVE STEVE MY CHECK AND HE CALLED WHATEVER PLACE THEY CALL TO GET APPROVAL. THIS PERSON STATED IT WAS AN ACCOUNT FROM A CREDIT UNION, BUT MY CHECK WAS FROM RIVER CITY BANK THAT WAS ACROSS THE STREET. REALLY I WOULD WRITE A BAD CHECK FROM THE BANK ACROSS THE STREET?? NEEDLESS TO SAY I WAS TOLD THAT MY CHECK WAS NOT GOOD, I WAS EMBARRASSED TO BE TREATED THAT WAY,...

it was great to find place that works with you. Steve went out of his way to attend to my request for a specific tire and he got them. I was pleased with extra effort and clean, quick installation. Highly recommend

I went back to Elk Grove Goodyear because of the personnel. I was not planning to go back so quickly but I had the misfortune of a flat tire. I drove to Goodyear where I worked with Steve. Steve has continued to impress me with his knowledge of Goodyear products but also knowledge of my vehicle. After examining my flat and showing me the damage, Steve was able to order me a replacement tire. There was no forced sales pitch to buy four tires, there was respect for my knowledge of my car and it...

I had to order a tire due to nail puncture. The same occured last year and they looked up the tire needed and used last year and made the order that afternoon. The following day the tire was dleivered and my 1:30pm apointment allowed for the new tire to be placed on. Always very good service.