Customer Reviews

Good job

I've used Goodyear anytime I have any issue crop up with my tires for years. They've always been incredibly friendly and communicative and have been able to help out with things ranging from tires to tire pressure sensors and brake issues.

I have been coming to this location for several years now, and even though there has been some staff changes and reslignments, the personell with whom I interact are always friendly and knowledgible.

Tire wasn't ready when promised. When i picked it up, it was mounted backwards, then took another 30mins

Friendly counter. Great job done quickly

I had made an appointment a week and a half before but they had no record of it. They were able to fit me in anyway, which was a good thing since I came from SF. I brought my 24 year old Ford Explorer in for oil change, tire rotation, free alignment check and car care check. I have faith in their quality of service. I waited for the car and was able to socially distance and felt pretty safe there. They keep hand sanitizer on the desk as well. This time I had to wait 3 hours but with Covid, th...

Very poor service no parking and I made an appointment they kept my vehicle for 6 hours for only replacing 3 tires and alignment when I dropped they told 1 and half hour minimum Excuse over the phone that they didn’t have the right socket to remove the tires and I have been a customer for that place for more then 15 years brought the vehicle so manny time and this is the first time that this happens

I am in awe at the way that some of the staff at this Goodyear tires treat their staff (not for a good reason). I purchased new tires from Goodyear Daly City and about a month later, one of the tires popped already. I gave Goodyear a call to see what I can do about this and to my astonishment, one of the employees( I have her name but will not state it until contacted by a representative) treated me like an absolute peasant and not at all with the ways that are stated in the Goodyear Mission ...

The work--once it happened--was solid. However, they had wildly overscheduled themselves. "Appointments" meant nothing. Most unforgiveably, they had ostensibly been working on our car from 90-120 minutes before they realized they didn't have all four of our tires (which we had pre-ordered days in advance). They sent us home with a spare and we had to return the next day. Then, they put on the tire, but told us we would have to wait hours to have our alignment checked. So we came back a THIRD...

Even with an appointment, it took 2.5 hours to get me in. I made the mistake of going for a walk around the neighborhood while waiting, meanwhile, people with later appointments were taken before me. I had to remind the drowsy guy at the desk THREE times that I was there and had been on time for a 2:00 appointment. First TWO times he looked at me like he'd never seen me before. Never again. The technician was nice and professional.