Customer Reviews

Good communication, car ready when promised. Fast and friendly.

The rep knew his stuff and helped answer basic concerns about my vehicle. I left feeling I got my money's worth!

Very reasonable price for an alignment and they also checked my brakes. I would go here again. The checkout clerk was friendly. Took 3 hours from my appointment for the work to be done.

I usually go elsewhere for car services. But lately I've been struggling with money, so I had to search for a cheaper oil change. In my search, I quickly came across Goodyear's "low price guarantee." So, thinking I was getting a deal, I made an appointment on the website. At the time, there was also an offer posted for a free tire alignment check, which I accepted, thinking nothing of it. On the day of my appointment, I came in and was ignored. Then once I was actually being helped, it just ...

Requested services not completed. Tire rotation not done. Report indicates wipers good, they actually are split and should be replaced.

I have been coming into Goodyear Capitola for 24 years for oil changes, brakes and now tires. I normally use a competitor for a better price on tires. I had planned on going out of town, so I thought I would save time by going to GY. I asked for prices and I was told that I could get a Goodyear tire for a price and I agreed. I went in to pay for the tires and found that I was sold a Kelly tire. The person started to explain that GY purchased Kelly tires. He never said anything about the tir...

I had what I thought was a bad wheel bearing but was told it was a driveshaft bearing. They replace the bearing and now the car vibrates at speeds above 50 miles an hour. I took the vehicle back in and they claim to the bearing was indexed and installed properly but went to head andreversed it and said the problem was gone. Then when I called to explain the problem was still there I was told it may be the pinion bearing and that maybe I should take it to a shop that specializes in drivetra...

I made A appointment for their $ 17.76 oil change when I got there they would only do their most expensive oil change.

William D listened to my plight and figured out a plan to keep me on the road in an extremely rushed day while they checked out my tire, either to repair if possible or get the new tire on. The holes in my tire could not be repaired. They had everything ready when I could get back and just popped the tire back on and away I went. Thank you.

Long wait time even with an apt. Was told the car when dropping of would be 45 min to hour. Came back after an hour. The cat was sitting in the parking lot. Went to get car. Found out that they still had not even started the service. Took another hour and a half before my car was done.