Customer Reviews

Everyone here was very nice and did the job right. You guys have the right people working at the lake o store!

I recommend to everyone reading this to bring your vehicle(s) to these guys They will treat you as a family member. Keep on Rocking Boyz!!!

I set and appointment for tires I purchased online.Billy and his crew always take care of my 2 kids that live in Portland .He called to verify noticing I was from Joplin Mo.I appreciate the good service

Ordered tires and paid online. Set up appointment online also, Got a phone call that said someone else had my appointment time and that I would have to be rescheduled. NOT CONVENIENT! Manager of the store couldn't have cared less if I was there or not. It was like going to the DMV! I guess I expected more customer appreciation for buying a premium tire instead of any of the hundreds of cheaper brands out there. Won't go to this store again, however I like the tires and will probably buy them ...

Every time there was an issue my problem was always solved. They really go out of there way to accommodate you at this Good Year. Always kind and courteous.

I purchased tires direct on a National Account agreement. I had the opportunity to choose the goodyear dealership to do the install. It looks like this dealership doesn't like this. The person that helped me was rude, Billy was his name. tried to upsell me on all these services that would have "been included" if purchased through them. I appologoze for the fact that our partnership with goodyear provides me a benefit of a special price. I asked if he could help explain the consumer rebate, hi...

Asked for a alignment check and was told they could not do it because my wheel bearings were bad and was given an estimate for over $800.00 to change then and a front end alignment. Got a second estimate and they had found the inner tie rods needed changing and they repacked my wheel bearings and alignment for only $315.00

I was told it would take over 2 hours to check a “Low Tire Pressure” warning. They found the problem but refused to fix it (even though 2 other tire shops said they would and a 3rd did fix it). This required me to buy a new tire I did not need.

This was my third trip to Good Year in Lake Oswego. Each time, everyone has been friendly and professional. They have never tried to upsell me on any of my tire purchases, always being mindful of what I told them I needed. This last trip I was told about a rebate for the tires I purchased, when I placed the order for the tires. By the day of my appointment, I had forgotten about it. When I called to get information regarding the rebate and how to redeem it, they were very helpful and insured...

The crew was exceptional after a delay with ordering and my difficult schedule Billy took excellent care of us I needed two sets of tires for both of our jeeps and they had them there and ready they had us in and out in two hours .best tires and service for us and our busy schedules .Thanks Billy and crew