I am new to area couldn't find location called for thirty five minutes straight no one answered. I think they are so busy nobody can answer the phones. Need someone's just for that! Services was fast and friendly workers!
Tire Purchase / Installation
Had a little hiccup in the beginning. Ordered tires online and scheduled the appointment, when I can in had some trouble inputting the info into the computer. Although had to wait awhile they were very courteous and friendly to us! Had my car done in less than two hours. Will always come back here
Excellent service with a great price
I usually don't like to take my cars in to get worked on. This location and the one on Waialae are the best.
The service at Goodyear Kapolei is always awesome. The staff is always friendly and courteous unlike the Waianae location. Will continue to get my service done there.
Oil Change, Tire Purchase / Installation, Other Services
As a recently (2014) retired District Mgr. & Retail Store Mgr. for Goodyear in the Northeast I was extremely satisfied with this Goodyear Retail Outlet that I have been dealing with since my move to the islands in 2015. The staff of Edwin, Robert & associates took care of my recent tire & service purchase. These associates knew about employee pricing & made sure my pricing was in line as I did not have to ask, as they knew I was a Goodyear retiree. Upon picking up vehicle all my charges w...
Tire Purchase / Installation
Rochelle was very friendly and tried to do her best to assist customers. However, they were very understaffed. I had an appointment for purchase of tires. However, it was 3 hours later that they finally got to my car. Many unhappy customers due to understaffing of technicians/mechanics. Manager is not available on weekends, so Rochelle had to handle all of the upset customers herself. She did it with style and grace. This location is not managed well.
I gave GY another chance....never again!!!!! I was a walk-in for a safety check and was reassured my car would be done within s certain time frame. I told them I had to be at a meeting at a specified time and if they couldn't do my car then I'd make an appointment for another time.....REASSURED once again. It took 2 hours. When I told them I needed to leave they told me they just started it. I missed my meeting and got stuck in traffic because of the bad timing totally screwed up my day!!!!!...
I had an appointment at 0900 for a simple oil change and get my tires rotated, and I did not get my car back until more than 2 hours later. There wait time is horrible, no sense of priority for appointments. I live in Kapolei and next time I need an oil change sadly I will have to make a drive, because that was horrible.
I guess since I was not a paying customer but one that had a flat tire purchased from there, I was bottom of the service list. It was explained that I did not have an appointment (who can when you get a flat) it would be a 1.5 to 2 hour wait. After 2 hours and nobody was working on my flat I was explained again I DID NOT have an appointment. Wow so I need to plan a flat. 2 hours and 45 minutes before I was helped and ONLY because I complained. WoW.and yes I bought my tires from there.