Customer Reviews

This week Goodyear Kaneohe replaced all four tires on my car. Two days later, one of the tires suddenly went completely flat while driving, leaving my one year old and I stranded on the side of the two lane highway in Kaaawa. My husband drove out to help, and our best guess is the TPMS sensor bolt was loose because he felt air coming out there. Next day I went back to Goodyear to speak to a manager. He got someone to check the tires, but it was a disappointing experience. Just a few nods ...

Helpful and cheerful and caring

Person helping me was not friendly and unapologetic when I came back 45 minutes later from my scheduled appt and my safety check was not done because I evidently parked too far out of the place I pointed too and he said they couldn't find my car. When I expressed that they could have called me because I was at Safeway next store , he said nothing. I waited at least an extra half hour to have my car checked and no one apologized for the extra wait.

From the outset, Goodyear at Kaneohe Bay Shopping Center is focused on the customer. All the front end staff are courteous and conscientious. They remain aware of the wait time and consistently check on the status of each of the vehicles. Prices are fair and competitive.

great service! will be back. i also love the online appt option

Super fast turnaround. Quick checkin and out.

I initially went to Goodyear Kaneohe because it's 5 minutes from home. I have stayed with them because of their excellent customer service and auto service. There have been a few times when they advised me of indications that I may need future repair, etc. I refer family and friends to the Kaneohe location because they are the best of the best in my opinion. No complaints from me, or anyone I've referred there. We're all happy customers!

I needed a safety check and the places I had been to previously were unable to see me for two weeks. I called Goodyear and Julie was very efficient and friendly. They got me in right away and gave me options to fix items myself. Turns out they are very close to my house. We will definitely go back.

It took 4hrs to get my oil changed and 1 tire valve stem replaced. I had a 9am appointment and left at 1pm. They did not start working on my truck until 11:30am. I personally saw the mechanic drive my truck into the mechanic stall after waiting for 2 1/2 hours when I came back to check and see if my truck was ready. Totally unacceptable and the staff absolutely had no reason why it was taking so long. They did offer a very empty sorry which obviously is just words to them. Service has defini...

Always polite and friendly.