39 Customer Reviews
Went to this GoodYear on Highschool Road for 12 yrs. NOT ANYMORE. After the last manager left, they bought in a new manager (Chris) and an all new crew. I took my car in to have an oil change and have them check over the AC and the rear brakes, which had a bad squeal in the morning when backing out. They broke my glove box checking the AC coil. Then Chris told me that they did not see the wetness on the floorboard and they never checked the AC. LIE #1 . Even though it was on my receipt, tha...
kind of wondering how long this work will last think they use inferrore parts dont last very long not very happy with goodyear right now
Had no appointment but was taken care of right away
I know I was just having my oil changed but the guy at the counter acted like he was too busy to be interfered with customers - I should feel privileged if he found time to possibly fit in his schedule. Then when my car was ready several hours later he didn't bother to go over the recommendations from the mechanic - just take my money so I can be out of his way. I doubt if I return to this location.
I don't know much about cars and feel out of place when it comes to getting anything done pertaining to it. When I have visited Goodyear I never feel like I'm being taken advantage of or treated a certain way because I'm a woman. I have never had a bad experience here and I appreciate I have a place I can get my oil changed and tires looked at and anything else I need fixed.
The only worst experience till date on any Goodyear service center. Had been there couple of times. The first time it was junior guy, he was so nice and answered all questions. But second time it was another but senior person there at desk. His customer service was so poor. He was so terrible, awful and intimidating person I ever came across. Nonetheless, he was not hesitant to blatantly lies on face and blame the customer when he was asked about extra wait time.
Able to make reservation and was honored. Fast Service. Employees were friendly.
Tire Purchase / Installation
I scheduled an appointment on-line, and was greeted by name upon my entering the store. The problem with my tire was diagnosed, options were explained to me, and I believe I received a good value on the products I purchased.
Oil Change, Other Services
I started bringing my car to this location for the quick and friendly staff that doesn't try to overcharge or tell you that you need things fixed that actually don't. However, on this appointment I had to go out of town for an emergency and after completing my four hour trip I noticed the staff forgot to rotate my tires like I asked and specifically asked for in my comments when I made the appointment online. I will now have to return and make an another appointment to have this completed.
Great customer service. Perfect location. Fast service