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Customer Reviews

Goodyear Auto Service - West Lansing Delta Township

Lansing

5107 West Saginaw Highway

Lansing, MI 48917-2629

4.7677998542785645

5 stars

(185)

4 stars

(15)

3 stars

(4)

2 stars

(2)

1 stars

(5)

211Reviews

These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details may be found at www.bazaarvoice.com/trustmark.

Satisfaction

4.684199810028076

Quality

4.785699844360352

Cleanliness

4.631100177764893

Amenities

4.502399921417236

Helpfulness

4.790500164031982

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211 Customer Reviews

5.0

great job

By paris123

April 2018

Services Received

Tire Purchase / Installation

I took my used tires with me when I left the Goodyear Auto Service Center. They Loaded my Used tires into Another truck for me. Please credit my Goodyear Credit Card for the amount of $ 8.00. Thanks

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

Great

By Brendasue

January 2018

Services Received

Tire Purchase / Installation

So easy to pick the tires, and location. Great service

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

Nice and fast

By GreenvilleBoy67

December 2017

Services Received

Tire Purchase / Installation

Dealt with the store manager he was very knowledgeable, quick and professional they had me in and out in less than an hour. The guys in the back were very helpful

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

Best referral

By Connii

November 2017

I wish I would have heard about this place before. Honest reliable clean nice. I had a bad experience in the place I went to before being referred to Kevin at Goodyear, him and his mechanics are awesome! I will be back and highly recommending!

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

4.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

0.0

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5.0

Professional management

By Treiger

October 2017

Services Received

Tire Purchase / Installation, Other Services

Quick correct service. Excellent inspection of vehicle.

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

3.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

fast and friendly

By rex7

October 2017

Services Received

Other Services

Excellent service

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

4.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

fast and friendly

By rex7

October 2017

Services Received

Other Services

Excellent service

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

4.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

Trailbazer Service

By Timtim

October 2017

Services Received

Other Services

Appt was @ 8:am. Work started @ 8:05 am. Perfect. Came in for brakes, technician found a few other items that needed replacing, (not unusual considering vehicle is 14 years old) work completed and I was on my way. Very satisfied. Would recommend.

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

4.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

4.0

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5.0

Fast and friendly

By hollywoodczar23

October 2017

Services Received

Oil Change

great job by staff

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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3.0

Alignment

By Beth87

October 2017

Services Received

Other Services

My first experience here was really good. They were quick and friendly. Went in for an alignment and figured I'd wait instead of dropping off my vehicle. If I knew it would take 3 hours I would have dropped it off. I planned on no more than 2 hours seems it was estimated to take around an hour. No one said anything about why it was taking so long. Not really happy the second time around but they do a good job.

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Posted on Goodyear.com - Goodyear Auto Service - West Lansing Delta Township - Lansing

Satisfaction with wait time

1.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

2.0

Cleanliness of facility

5.0

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FINE PRINT & LEGAL DISCLAIMERS: Rebates & specials, MasterCard^® prepaid cards, and additional product claims. (*, † , †† , ‡ , § )

^*Oil Change: Suggested price is based on the vehicle manufacturer's recommendations based on type and amount of oil for your vehicle. Up to 5 quarts of oil. Cartridge or non standard filter and/or additional diesel oil extra. Fluid/filter disposal charges may apply. Additional charge for shop supplies, up to 7% or $25 maximum, may be added. See store for complete details. Special State Exceptions: FL - Waste oil / filter fee may apply; CA - $2.50 fluid / filter disposal fee apply but no additional charge for shop supplies apply; PA - no fluid disposal charges apply; NY - no fluid disposal or additional charge for shop supplies apply. No other discounts apply.

^‡Additional Free Flat Repair Details: Dismounting and inspection of the tire to determine the cause of the inflation pressure loss and whether or not it can be repaired. Repairs performed in accordance with strict industry standards and Proper plugging/patching from the inside of the tire if suitable for repair. Most passenger and light truck tires and is applicable only to individual consumers and does not include a new TPMS sensor. Not offered at Just Tires locations.

^‡‡Goodyear Credit Card Special Financing Terms & Conditions: With credit approval for qualifying purchases made on the Goodyear Credit card at participating stores or on goodyear.com. As of March 27, 2018, purchase APR 29.99%, cash APR: variable 29.99%. The cash variable APR will not exceed 29.99%. Minimum interest charge $2.00. Cash Advance fee is the greater of $10 or 5% of the amount of the cash advance. Offer is only valid for accounts in good standing; is subject to change without notice; see card agreement for details.

^†Tire Rebate Details: Mail-In Rebate for a Goodyear MasterCard® Prepaid Card valid on purchases between April 1 and June 30, 2018. One Mail-In Rebate for a Prepaid Card per qualifying purchase and per invoice. Limit one (1) rebate form per tire purchase, per envelope. Offers available only at authorized participating U.S. Goodyear Retailers and websites. Offer valid only for U.S. residents who are individual consumers with mailing addresses in the U.S. and U.S. territories. Commercial fleets are not eligible for these rebates. Not valid on previous purchases. Rebates are on a set of four tires. If your vehicle requires six tires, rebates are available on a prorated basis for the two additional tires. The prorated rebate amount, per additional tire, is 25% of the rebate amount listed above. The minimum purchase is a set of four tires and the maximum purchase is six tires per invoice. Purchases made on the Goodyear Credit Card are subject to credit approval. WITH THE PURCHASE OF A SET OF 4 OF THE FOLLOWING TIRES: Get a $100 Prepaid Card or $200 with purchase on Goodyear Credit Card of: Eagle F1 Family of tires including Asymmetric All Season, Eagle F1 SuperCar and ROF. Get an $80 Prepaid Card or $160 with purchase on Goodyear Credit Card of: Assurance WeatherReady, Assurance ComforTred Touring, Wrangler All-Terrain Adventure with Kevlar, Wrangler MT/R with Kevlar. Get a $70 Prepaid Card or $140 with purchase on Goodyear Credit Card of: Wrangler Fortitude HT, Wrangler TrailRunner AT. Get a $60 Prepaid Card or $120 with purchase on Goodyear Credit Card of: Assurance MaxLife, Eagle Sport All-Season. Get a $50 Prepaid Card or $100 with purchase on Goodyear Credit Card of: Wrangler DuraTrac. Get a $40 Prepaid Card or $80 with purchase on Goodyear Credit Card of: Assurance All-Season, Assurance Fuel Max, Assurancecs Fuel Max, Wrangler SR-A, Fierce Attitude M/T.

Base portion of rebate offered by Goodyear and increased portion of rebate offered by Citibank, N.A. The Goodyear Credit Card is issued by Citibank, N.A. Completed rebate form must be postmarked or submitted online no later than July 31, 2018. Allow 6 to 8 weeks for Prepaid Card delivery. Goodyear reserves the right to substitute a check of equal value in lieu of a Prepaid Card at its discretion. For additional questions, or to check the status of your rebate, you may visit www.GoodyearTireRebates.com or call the Goodyear Rebate Customer Service at 1-844-539-5503 weekdays, 8am to 8pm EST; Saturday 8 am to 1 pm EST. Fraudulent submissions will not be honored and may be prosecuted. Sponsor is not responsible for noncomplying Rebate Submissions or for lost, late, illegible, postage-due or undeliverable mail. Noncomplying Rebate Submissions will not be honored, acknowledged or returned. Void where taxed, restricted or prohibited by law. All decisions made by Goodyear (or its authorized representatives) relating to the validity of any submissions are final and binding. This promotion is subject to all federal, state, and local laws and regulations. Retain copies of the materials you submit. Additional terms and conditions apply. Ask participating Retailer for complete details and rebate form.

This Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. This card may be used everywhere MasterCard debit cards are accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement. Goodyear is not affiliated with MasterCard. Prepaid Cards will not have cash access. Each time you use the Card the amount of the transaction will be deducted from the amount of your available balance. Card will be issued in the name on the redemption form only. Card expires after 6 months, subject to applicable law. Terms and conditions apply to the Prepaid Card. Certain fees may apply. See Prepaid Card for details. To check the balance of your Card or receive the terms and conditions, visit prepaid.citi.com/goodyearrebates or call 1-800-522-7458.

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¹Free Brake Check: Expires 05/31/18. Includes a visual inspection of brake pads and rotors, shoes and drums, calipers, wheel cylinders, brake hoses, master cylinder, and brake fluid level. Must present coupon to get this offer. Most Vehicles. Redeem at participating Goodyear Auto Service locations only. Additional repairs or diagnostics may be recommended and charges may apply. Whether you need repairs or further diagnostics performed, we will provide an estimate. See store for complete details. Cash value of 1/50¢.

²$20 Off Any Brake Service: Expires 05/31/18. Including, but not limited to, brake pads/shoes, rotors/drums, rotor/drum resurfacing, brake fluid flush. Must present coupon to get this offer. Pricing applies to most vehicles. No other discounts apply. May not be used in combination with other coupons. Redeem at participating Goodyear Auto Service locations only. One coupon per customer per vehicle. Discount only applies to one (1) brake service and only one (1) credit will be applied per invoice. Credit will be deducted from price at the time of purchase. Savings off regular price. Fluid disposal charge may apply. Additional charge for shop supplies, up to 7% or $25 maximum, may be added. Special State Exceptions: FL – Waste fluid fee may apply; CA – $2.50 fluid disposal fee apply but no additional charge for shop supplies apply; PA – no fluid disposal charges apply; NY – no fluid disposal or additional charge for shop supplies apply. See store for complete details. Cash value 1/50¢.

^**Oil Change Specials: Expires 05/31/18. Pricing applies to most vehicles. Must present coupon to get this offer. No other discounts or offers for similar services apply. Redeem at participating Goodyear Auto Service locations only. Includes up to 5 quarts of oil. Includes Durablend Dexos oil changes required for GM vehicles 2011 and newer. Synthetic Blend High Mileage, Durablend, or Full Synthetic oil changes also include a four tire rotation. Cartridge filter and/or diesel oil extra. Fluid/filter disposal charges may apply. Additional charge or shop supplies, up to 7% or $25 maximum, may be added. See store for complete details. Special State Exceptions: FL - Waste oil / filter fee may apply; CA - $2.50 fluid / filter disposal fee apply but no additional charge for shop supplies apply; PA - no fluid disposal charges apply; NY - no fluid disposal or additional charge for shop supplies apply. Cash value of 1/50¢.

^††Free Cabin Filter Check: Expires 05/31/18. Includes a visual inspection of your cabin filter. Must present coupon to get this offer. Most Vehicles. Redeem at participating Goodyear Auto Service locations only. Additional repairs or diagnostics may be recommended and charges may apply. Whether you need repairs or further diagnostics performed, we will provide an estimate. See store for complete details. Cash value of 1/50¢.

^§$10 Off a New Cabin Filter: Offer expires 05/31/18. Must present coupon to get this offer. Pricing applies to most vehicles. No other discounts or offers for similar services apply. Redeem at participating Goodyear Auto Service locations only. Will be deducted from participating retailer's price at the time of purchase. Savings off regular price. One coupon per customer per vehicle. Fluid/filter disposal charge may apply. Additional charge for shop supplies, up to 7% or $25 maximum, may be added. Special State Exceptions: FL – Waste fluid fee may apply; CA – $2.50 fluid disposal fee apply but no additional charge for shop supplies apply; PA – no fluid disposal charges apply; NY – no fluid disposal or additional charge for shop supplies apply. See store for complete details. Cash value 1/50¢.

³$10 Off Ventilation Cleaning Service: Expires 05/31/18. Pricing applies to most vehicles. Must present coupon to get this offer. No other discounts or offers for similar services apply. Will be deducted from participating retailer's price at the time of purchase. Savings off regular price. One coupon per customer per vehicle. Redeem at articipating Goodyear Auto Service locations only. Fluid/filter disposal charge may apply. Additional charge for shop supplies, up to 7% or $25 maximum, may be added. Special State Exceptions: FL – Waste fluid fee may apply; CA – $2.50 fluid disposal fee apply but no additional charge for shop supplies apply; PA – no fluid disposal charges apply; NY – no fluid disposal or additional charge for shop supplies apply. Excludes all 2003-2008 Honda Accord, Acura TL and Acura TSX. See store for complete details. Cash value 1/50¢.

^#$75 OFF Installation: Offer expires 5/29/18. Most vehicles. Must present coupon to get this offer. No other discounts apply, except manufacturer rebates which may be applied. Requires purchase of set of four tires. Excludes orders and purchases from Goodyear.com. Offer limited to Goodyear and Dunlop products. No other discounts or offers for similar services apply. Redeem at participating Goodyear Auto Service locations only. One coupon per customer per vehicle. Includes mounting, Lifetime Balance1, Lifetime Rotation2, New Valve Stem, or Tire Pressure Monitoring Kit (TPMS), TPMS reset.

1 Wheel Balance Lifetime Limited Warranty: Good for the life of the usable tire tread (2/32”) balanced. Not valid if tire is dismounted.

2 Good for the life of the usable tire tread (2/32”). Vehicles requiring mounting or dismounting of tires to perform rotation excluded.

See store for complete details. Cash value 1/50¢.

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