Customer Reviews

it was great there was a couple of other thing that need to be done to my truck just to make the tires fit and the guys took care of it for me

Have a 05 Mini Cooper with a looking wheel stud. When we traded for the car did not know the security key to get them off was missing. Went to 7 other tire places with no luck getting the tires changed. The service team said they could get them off and replace them for me. The cost ended up being what I could buy the replacement parts for off line. Quick service and did exactly what they promised.

I paid $9.95 for an air condition check. I was having issues with my air conditioner and told them what it was doing. In addition, I had an oil change while there. They called to tell me it was low on Freon, and asked it they should add it. When I picked up my vehicle, they told me they could not get my blower cut in and out when they first got in, but they were unable to duplicate the problem, so thought maybe it was a fluke. Thought they supposedly hooked my car up to their Air Conditioner ...

I have been using the Goodyear in Shelbyville for many years now. This last time was the worst experience I've ever had there. I went in for an oil change, which I had an appointment for. The manager asked me about a tire rotation. I said it wasn't up to 5K. They rotated my tires anyway. It had been at least 45 minutes since I arrived. I asked what the delay was. They didn't have the oil filter and were waiting to get it from a nearby shop. For goodness sakes, I had an appointment so they kne...

Front desk guy was attentive and helpful and made sure things were taken care of. They advised me I needed an alignment adjustment which I agreed to have done to my vehicle after they showed me the test results.

All was just fine with the service but after we got home we noticed one of the wheels caps was missing--I called the store and was told that apparently all 4 were put back on after they rotated the tires and there was not an extra one in the shop. I was told he would get with someone Mon about replacing it. I called the store on Mon and was told they were waiting to hear from Bachman re the replacement--that has now been over 24 hours ago and still no word from Goodyear as to when we can ge...

This facility was able to repair my vehicle quickly. And it has never been better.

Completed service and repairs on short notice

Good experience, friendly service

I was the only person in the store on a slow Sunday and it still took an hour and a half to install new tires, staff was unfriendly and I was talked into purchasing tire protection that I don't feel like I need.