Customer Reviews

I had an appointment at 11. They didn't start on my car until 12 and said it would take an hour and a half. We were there for 3 hours. I got 4 new tires. Because it was raining I figured they didn't fill up all the tires with the same pressure. Before I got home one of my BRAND NEW tires was flat.

I dropped my car off to them at 4PM to have my tire changed, and they said it would not be ready until 7PM. So I had a friend come get me and I waited at her house. I called at 7:05 to check on my car, and no one answered!! So i was stranded in Baton Rouge all night with no car, no clothes, no hygiene products or anything! Not to mention I had class at 7:30AM the next morning! I am never going back. They made a bad situation worse, and they did not even care when I told them what happened!

I recently went to the Goodyear dealer in Baton Rouge on Lee Drive- my valve had broke on one of my tires and needed replacing. They replaced it and it cost me $110.00 - they never gave me a quote or let me know - I wish someone would have told before they started as I would have better off buying a new tire

I was told it would take 1.5 hours for an oil change. I went back after 3 hours since my ride has to go to work and they couldn't even find my paper work. When I got picked up to run errands, they were pulling my car to the garage. When I returned my car was still in the shop with the tires off and no one was working on it. Apparently the worker went on lunch, didn't tell anyone and didn't give anyone my work order. I like going to Goodyear but communication needs to be clearer.

You left oil on the door of my car which stained it. You left a screw on the carpet of the drivers side. Don't know what that goes to. I have been a loyal customer for a decade and your business has gone down horribly.

When it comes to car repairs, it is so important to trust that you are getting quality work done at a fair price.

Though the service team at this location is outstanding, helpful, professional and polite...paying twice the amount of an oil change for one signal light replacement is unacceptable by Goodyear. Being a regular customer for many years, I would have hoped they would have offered a coupon or discount to minimize the cost.

My daughter and I visited with Mr. Joe Hilton Goodyear store located in Baton Rouge, LA on Lee Drive. It was just another great experience with Joe as the manager at this location. He takes good care of our vehicles, especially my daughter's car while she is attending school. We are very, very, please. Thanks Tracey & Dr. L.C. Thomas

I only go here b/c its 3miles from my house. The costumer service over the phone is horrible. They only want to take your name and # and call you maybe hours later. Instead of solving the problem. So you have to be there face to face. I've had my starter replaced there going on 3 times having to pay like 30 bucks every time for there screw up.very inconvenient. My truck is actually there now for that reason. They where supposed to call me back hours ago. So I'm on my way up there to be face...