It took the service men 2 hours for an oil change. I waited there and missed my doctor appointment because of it. Usually I drop it off but I had no one to pick me up. They always take up to 2 hours or more. It wasnt even busy the day I came in.
I purchased a 3 year warranty for alignment when I put new tires on my car. At the 6 month scheduled alignment I also requested a rotate and balance. Upon receiving my receipt I fully expected to pay for the rotate and balance however there was no charge. When I inquired because I needed to ensure that it had been completed as I was about to be traveling the customer service representative wasted no time in charging me prior to confirming the service was completed properly. I inspected my veh...
Tire Purchase / Installation
Tire Purchase / Installation
They were very friendly when I showed up for my appointment. The receiver was awesome and the technician that took care of my car. He explained everything to me that was good with the car and some findings that they found. I will be definitely be taking my car back to this station again. Thank you Goodyear.
Car problems are always frustrating but the staff help make it a little less painful. Joel and Terri are always professional and patient in explaining the problem and the solution.
While traveling Interstate 95 on a 1000 mile trip we notices a rear tire was losing air. Monitored on the dashboard for a few miles and it was continuing to deflate. I looked up tire stores near our location and found this service store. It was over 90 degrees and we had our small dog traveling with us. My husband entered the store and explained our situation he was told we needed an appointment and once we made one it would be a minimum of an hour possibly two. Meanwhile the tire lost a...
My husband made an appointment to have his Tires rotated, Oil change and Air condition serviced. An appointment was scheduled on Thursday for Monday morning at 7:00am. I took the car in and had to wait for the office to open. Once they opened I informed the lady there what I came to have done to my car. She informed me that they did not have anything available for today. I told her I had an appointment for 7:00am. She then told me that she did not have an appointment for me; however, she then...
Oil Change, Tire Purchase / Installation
I had an appointment scheduled for Saturday at 11. The clerk ask what time I needed the vehicle back, I stated 5:45 but she changed the time to 4pm. At 4pm when I returned I was told the car hadn't yet been taken back for service. We rescheduled for Sunday 9am Service performed was 2 tires, oil change and alignment. At 11:45 when we had the keys returned the clerk stated "the technician feels bad but the driver side door handle broke off.. We're sorry but these things happen to older cars" o...
Oil Change, Other Services
I went for an oil change and to have my alignment check. Service's were completed in a little over an hour, but the poor review is because of the staff member that I had to interact with. When I arrived there it took her a few minutes to acknowledge me because she had her back towards me. When she finally helped me, her cell phone rang and she answered it in the middle of helping me. At the end of my service, I asked her if my vehicle was okay because I had a previous problem with my alignme...
Tech left greasy finger prints on dashboard. Moreover, ask to rotate tires and check squeaky brakes. Neither were done or mentioned during check out.