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Customer Reviews

Goodyear Auto Service - Chapel Hill Mall

Akron

1800 Buchholzer Blvd

Akron, OH 44310-1807

4.439000129699707

5 stars

(89)

4 stars

(17)

3 stars

(5)

2 stars

(6)

1 stars

(6)

123Reviews

These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details may be found at www.bazaarvoice.com/trustmark.

Satisfaction

4.347099781036377

Quality

4.524600028991699

Cleanliness

4.525000095367432

Amenities

4.319300174713135

Helpfulness

4.558300018310547

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5.0

Could Not Ask For a Better GoodYear Service Location A Plus

By Adaily

May 2018

Wouldn't take my vehicle anywhere else. while no shop is perfect these folks are amazing when it comes to taking care of folks especially Jackie and Eric.. Thanks again for being awesome..

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

Excellent Service

By Dave725

January 2018

Services Received

Tire Purchase / Installation

Timely, neat, clean

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

4.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

4.0

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5.0

Assurance on the road

By Martin22

January 2018

Services Received

Tire Purchase / Installation

Very pleased with the associates and the installation

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

4.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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4.0

WeatherReady Tire Installation

By RyanK

December 2017

Services Received

Tire Purchase / Installation

Buying experience: Purchased my tires via Goodyear.com. Selected this location and walked through an effortless process to schedule an appointment. Received a confirmation call from a store representative in addition. Store Experience: Friendly associates and staff. Nice waiting room to sit and watch tv/read magazines. Workmanship: Only complaint about my experience is my tires were left with grease on them (assuming this is used during the mounting process). Overall a minor inconvenience,...

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

4.0

Helpfulness of staff

5.0

Cleanliness of facility

4.0

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5.0

Fast and ver knowledgeable

By Rachel1

December 2017

Services Received

Tire Purchase / Installation

Really quick. Had my new tiredness on in about 1 hr!

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

0.0

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1.0

Poor service

By Lenwood

December 2017

Services Received

Tire Purchase / Installation

Sales associate by name of Eric recommended and ordered incorrect tire size for car tires were installed on. Tires recommended were then purchased on line and charged to my Good year credit card account. To correct the problem, I had to go online, cancel original order, then place new order for correct tire size for my car. This as a major inconvenience and waste of valuable time.

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

1.0

Quality of amenities in waiting area

3.0

Quality of service

1.0

Helpfulness of staff

1.0

Cleanliness of facility

3.0

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5.0

WeatherReady install

By Dynamicyaz

December 2017

Services Received

Tire Purchase / Installation

Bought the tires online and everything went well from drop off to pick up.

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

Great service

By PCollins

December 2017

Services Received

Tire Purchase / Installation

As a Goodyear retiree, I have always used the Goodyear service stores for tires and service, usually the Chapel Hill location. The associates are very friendly, courteous and professional. I recently had 4 new tires put on my car, and the experience was great, as always.

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

Excellent Customer Service

By MarkMill

December 2017

Services Received

Tire Purchase / Installation

Great Store. Very good customer service especially from the manager "Tray", Customer Service Tech Tyler and Jackie. Restored my confidence in Goodyear products and services. Much better experience than other Goodyear stores I've visited in the past.

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

5.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

5.0

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5.0

Fast and friendly

By Jose100

December 2017

Services Received

Tire Purchase / Installation

Great experience. Got me in and out in less than an 45 minutes !

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Posted on Goodyear.com - Goodyear Auto Service - Chapel Hill Mall - Akron

Satisfaction with wait time

5.0

Quality of amenities in waiting area

4.0

Quality of service

5.0

Helpfulness of staff

5.0

Cleanliness of facility

4.0

Read More Read Less

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FINE PRINT & LEGAL DISCLAIMERS: Rebates & specials, MasterCard^® prepaid cards, and additional product claims. (*, † , †† , ‡ , § )

^*Oil Change: Suggested price is based on the vehicle manufacturer's recommendations based on type and amount of oil for your vehicle. Up to 5 quarts of oil. Cartridge or non standard filter and/or additional diesel oil extra. Fluid/filter disposal charges may apply. Additional charge for shop supplies, up to 7% or $25 maximum, may be added. See store for complete details. Special State Exceptions: FL - Waste oil / filter fee may apply; CA - $2.50 fluid / filter disposal fee apply but no additional charge for shop supplies apply; PA - no fluid disposal charges apply; NY - no fluid disposal or additional charge for shop supplies apply. No other discounts apply.

^‡Additional Free Flat Repair Details: Dismounting and inspection of the tire to determine the cause of the inflation pressure loss and whether or not it can be repaired. Repairs performed in accordance with strict industry standards and Proper plugging/patching from the inside of the tire if suitable for repair. Most passenger and light truck tires and is applicable only to individual consumers and does not include a new TPMS sensor. Not offered at Just Tires locations.

^‡‡Goodyear Credit Card Special Financing Terms & Conditions: With credit approval for qualifying purchases made on the Goodyear Credit card at participating stores or on goodyear.com. As of March 27, 2018, purchase APR 29.99%, cash APR: variable 29.99%. The cash variable APR will not exceed 29.99%. Minimum interest charge $2.00. Cash Advance fee is the greater of $10 or 5% of the amount of the cash advance. Offer is only valid for accounts in good standing; is subject to change without notice; see card agreement for details.

^†Tire Rebate Details: Mail-In Rebate for a Goodyear MasterCard® Prepaid Card valid on purchases between April 1 and June 30, 2018. One Mail-In Rebate for a Prepaid Card per qualifying purchase and per invoice. Limit one (1) rebate form per tire purchase, per envelope. Offers available only at authorized participating U.S. Goodyear Retailers and websites. Offer valid only for U.S. residents who are individual consumers with mailing addresses in the U.S. and U.S. territories. Commercial fleets are not eligible for these rebates. Not valid on previous purchases. Rebates are on a set of four tires. If your vehicle requires six tires, rebates are available on a prorated basis for the two additional tires. The prorated rebate amount, per additional tire, is 25% of the rebate amount listed above. The minimum purchase is a set of four tires and the maximum purchase is six tires per invoice. Purchases made on the Goodyear Credit Card are subject to credit approval. WITH THE PURCHASE OF A SET OF 4 OF THE FOLLOWING TIRES: Get a $100 Prepaid Card or $200 with purchase on Goodyear Credit Card of: Eagle F1 Family of tires including Asymmetric All Season, Eagle F1 SuperCar and ROF. Get an $80 Prepaid Card or $160 with purchase on Goodyear Credit Card of: Assurance WeatherReady, Assurance ComforTred Touring, Wrangler All-Terrain Adventure with Kevlar, Wrangler MT/R with Kevlar. Get a $70 Prepaid Card or $140 with purchase on Goodyear Credit Card of: Wrangler Fortitude HT, Wrangler TrailRunner AT. Get a $60 Prepaid Card or $120 with purchase on Goodyear Credit Card of: Assurance MaxLife, Eagle Sport All-Season. Get a $50 Prepaid Card or $100 with purchase on Goodyear Credit Card of: Wrangler DuraTrac. Get a $40 Prepaid Card or $80 with purchase on Goodyear Credit Card of: Assurance All-Season, Assurance Fuel Max, Assurancecs Fuel Max, Wrangler SR-A, Fierce Attitude M/T.

Base portion of rebate offered by Goodyear and increased portion of rebate offered by Citibank, N.A. The Goodyear Credit Card is issued by Citibank, N.A. Completed rebate form must be postmarked or submitted online no later than July 31, 2018. Allow 6 to 8 weeks for Prepaid Card delivery. Goodyear reserves the right to substitute a check of equal value in lieu of a Prepaid Card at its discretion. For additional questions, or to check the status of your rebate, you may visit www.GoodyearTireRebates.com or call the Goodyear Rebate Customer Service at 1-844-539-5503 weekdays, 8am to 8pm EST; Saturday 8 am to 1 pm EST. Fraudulent submissions will not be honored and may be prosecuted. Sponsor is not responsible for noncomplying Rebate Submissions or for lost, late, illegible, postage-due or undeliverable mail. Noncomplying Rebate Submissions will not be honored, acknowledged or returned. Void where taxed, restricted or prohibited by law. All decisions made by Goodyear (or its authorized representatives) relating to the validity of any submissions are final and binding. This promotion is subject to all federal, state, and local laws and regulations. Retain copies of the materials you submit. Additional terms and conditions apply. Ask participating Retailer for complete details and rebate form.

This Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. This card may be used everywhere MasterCard debit cards are accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement. Goodyear is not affiliated with MasterCard. Prepaid Cards will not have cash access. Each time you use the Card the amount of the transaction will be deducted from the amount of your available balance. Card will be issued in the name on the redemption form only. Card expires after 6 months, subject to applicable law. Terms and conditions apply to the Prepaid Card. Certain fees may apply. See Prepaid Card for details. To check the balance of your Card or receive the terms and conditions, visit prepaid.citi.com/goodyearrebates or call 1-800-522-7458.

DuPont™ and Kevlar® are trademarks or registered trademarks of E.I. du Pont de Nemours and Company

¹Free Brake Check: Expires 05/31/18. Includes a visual inspection of brake pads and rotors, shoes and drums, calipers, wheel cylinders, brake hoses, master cylinder, and brake fluid level. Must present coupon to get this offer. Most Vehicles. Redeem at participating Goodyear Auto Service locations only. Additional repairs or diagnostics may be recommended and charges may apply. Whether you need repairs or further diagnostics performed, we will provide an estimate. See store for complete details. Cash value of 1/50¢.

²$20 Off Any Brake Service: Expires 05/31/18. Including, but not limited to, brake pads/shoes, rotors/drums, rotor/drum resurfacing, brake fluid flush. Must present coupon to get this offer. Pricing applies to most vehicles. No other discounts apply. May not be used in combination with other coupons. Redeem at participating Goodyear Auto Service locations only. One coupon per customer per vehicle. Discount only applies to one (1) brake service and only one (1) credit will be applied per invoice. Credit will be deducted from price at the time of purchase. Savings off regular price. Fluid disposal charge may apply. Additional charge for shop supplies, up to 7% or $25 maximum, may be added. Special State Exceptions: FL – Waste fluid fee may apply; CA – $2.50 fluid disposal fee apply but no additional charge for shop supplies apply; PA – no fluid disposal charges apply; NY – no fluid disposal or additional charge for shop supplies apply. See store for complete details. Cash value 1/50¢.

^**Oil Change Specials: Expires 05/31/18. Pricing applies to most vehicles. Must present coupon to get this offer. No other discounts or offers for similar services apply. Redeem at participating Goodyear Auto Service locations only. Includes up to 5 quarts of oil. Includes Durablend Dexos oil changes required for GM vehicles 2011 and newer. Synthetic Blend High Mileage, Durablend, or Full Synthetic oil changes also include a four tire rotation. Cartridge filter and/or diesel oil extra. Fluid/filter disposal charges may apply. Additional charge or shop supplies, up to 7% or $25 maximum, may be added. See store for complete details. Special State Exceptions: FL - Waste oil / filter fee may apply; CA - $2.50 fluid / filter disposal fee apply but no additional charge for shop supplies apply; PA - no fluid disposal charges apply; NY - no fluid disposal or additional charge for shop supplies apply. Cash value of 1/50¢.

^††Free Cabin Filter Check: Expires 05/31/18. Includes a visual inspection of your cabin filter. Must present coupon to get this offer. Most Vehicles. Redeem at participating Goodyear Auto Service locations only. Additional repairs or diagnostics may be recommended and charges may apply. Whether you need repairs or further diagnostics performed, we will provide an estimate. See store for complete details. Cash value of 1/50¢.

^§$10 Off a New Cabin Filter: Offer expires 05/31/18. Must present coupon to get this offer. Pricing applies to most vehicles. No other discounts or offers for similar services apply. Redeem at participating Goodyear Auto Service locations only. Will be deducted from participating retailer's price at the time of purchase. Savings off regular price. One coupon per customer per vehicle. Fluid/filter disposal charge may apply. Additional charge for shop supplies, up to 7% or $25 maximum, may be added. Special State Exceptions: FL – Waste fluid fee may apply; CA – $2.50 fluid disposal fee apply but no additional charge for shop supplies apply; PA – no fluid disposal charges apply; NY – no fluid disposal or additional charge for shop supplies apply. See store for complete details. Cash value 1/50¢.

³$10 Off Ventilation Cleaning Service: Expires 05/31/18. Pricing applies to most vehicles. Must present coupon to get this offer. No other discounts or offers for similar services apply. Will be deducted from participating retailer's price at the time of purchase. Savings off regular price. One coupon per customer per vehicle. Redeem at articipating Goodyear Auto Service locations only. Fluid/filter disposal charge may apply. Additional charge for shop supplies, up to 7% or $25 maximum, may be added. Special State Exceptions: FL – Waste fluid fee may apply; CA – $2.50 fluid disposal fee apply but no additional charge for shop supplies apply; PA – no fluid disposal charges apply; NY – no fluid disposal or additional charge for shop supplies apply. Excludes all 2003-2008 Honda Accord, Acura TL and Acura TSX. See store for complete details. Cash value 1/50¢.

^#$75 OFF Installation: Offer expires 5/29/18. Most vehicles. Must present coupon to get this offer. No other discounts apply, except manufacturer rebates which may be applied. Requires purchase of set of four tires. Excludes orders and purchases from Goodyear.com. Offer limited to Goodyear and Dunlop products. No other discounts or offers for similar services apply. Redeem at participating Goodyear Auto Service locations only. One coupon per customer per vehicle. Includes mounting, Lifetime Balance1, Lifetime Rotation2, New Valve Stem, or Tire Pressure Monitoring Kit (TPMS), TPMS reset.

1 Wheel Balance Lifetime Limited Warranty: Good for the life of the usable tire tread (2/32”) balanced. Not valid if tire is dismounted.

2 Good for the life of the usable tire tread (2/32”). Vehicles requiring mounting or dismounting of tires to perform rotation excluded.

See store for complete details. Cash value 1/50¢.

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