Customer Reviews

Very friendly and welcoming staff. First impressions showed great team work.

It was one of those hot days on 8/24/20 at about 4:30 p.m.; my wife and I was actually going to Walmart's super center. Everything seemed fine until my girlfriends tire on her wheel chair had come off right in front of the Good year garage in Latham N.Y. I really was not sure as to what to do seeing that I had no tools or anything to get the tire back on. I knew that all of the guys were all very busy either working on vehicles or cleaning the shop. I hated asking; but I knew that I could us...

Went into goodyear for service and went smooth, I dropped vehicle off for the day, came back to my car being completed and perfect, Thank you Nathan and Jon for being fair and honest!!!

Friendly staff, quick service and they did a great job! Thank you

well done. service staff are friendly and knowlegable.

Always great service at this location.

My visit to Goodyear Latham exceeded all expectations. The staff (in particular, Jonathan and Frank) were very pleasant to do business with. Jonathan took the time to thoroughly explain services and options so I could make an informed decision, but I never felt pressured to purchase anything. As a customer, that's something I truly appreciate and value. I originally went for tire installation but, at my request, they were able to include additional services during the same appointment. The...

Made a 9 AM appointment over the internet several days beforehand for an annual inspection. Even got a confirmation e-mail a couple of days later. When I got there, I was told the inspection guy doesn't come in til 10 AM and the reservation program on the computer wasn't working. I wouldn't use the Goodyear internet in the future for appointments; I'd call. Did the inspection without any issues.

I was having an issue with a vibration when braking. I had taken my car back to one place 3 different times for this issue and each time was told my brakes needed to be replaced. This was getting costly and each time the problem seemed fixed but then would start again. So I decided to take it to Goodyear since I have had great service with tires there in the past. It was the right choice, they advised me of an issue with an arm that was leaking grease onto the brakes and causing the vibra...

noticed bolt in tire brought in to have plugged and was told not repairable. Spare was locked and I never got a key from dealer so spare could not be put on. Tried to sell me new tire and road hazard warranty for 4 tires for 315.00 or 225 for just a new tire. I had them change a tail light bulb. and was charged 35.00 and told that was a deal with 10% off. Left and went to dealer. Dealer said tire was fixable. Later they discovered that the bolt was short and stuck in the treads and did not pe...